Starting in April, the Customer Service Team implemented new processes using the service industry leading CMS system Desk.com. Under the leadership of Chelsea Zimmerman, Director of Customer Service, this initiative has had an immediate impact on our push to provide First Class Service to all of our clients.
What are the results? Repeat calls for service issues has dropped over 50% in the first month since this was deployed. The entire customer service team has dropped an outstanding job. Justin Ferrier, Courtney Hawkins and Matt Obemueller deserves special recognition on this task as they spent hours working with Chelsea developing and implementing these new processes. The team effort is going a long way in producing happy customers.