Account Executive

on

To:       All Employees

From:   Cindy Remington, Human Resources

Date:    April 27, 2017

Re:      Account Executive

Turnkey Corrections/three Square Market – Customer Service/Account Executive serves customer base and employees of Turnkey Corrections & Three Square Market by providing product and service information; resolving product and service problems, and conducting basic administrative duties for management.  Computer technical skills preferred.

Customer Service Representative Job Duties:

  • Oversee help desk and ticket system, and assist in all functions of business operations.
  • Administrative duties as requested.
  • Knowledge and background with hardware & software.
  • Maintains customer records & client relations.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Contributes to team effort by accomplishing related results as needed.
  • Inventory management experience a plus.

Skills/Qualifications: 

  • Experience with Windows XP/7/8
  • Experience with Microsoft Office
  • Basic knowledge of the fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, LANs, WANs, NAT and wireless
  • Familiarity with Microsoft Windows terminology
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Excellent oral/written communication skills
  • Bilingual a Big Plus.

Schedule: This is a day shift with flexible hours. If interested in this position, please submit your interest and resume to Cindy Remington by May 5th, 2017.

M/F/Vets/Disabled and other protected categories.

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