|From: Chris Stephan <CStephan@iowacosheriff.org>
Date: June 22, 2017 at 9:25:20 AM CDT
To: Melissa Timmins <firstname.lastname@example.org>
Good morning Melissa,
I’m sure you already know, but I wanted to tell you that we are up and running with video visitation and messaging. We had one little hiccup in the beginning of the install that delayed things a week, but it was not a major deal for us. Jack and Jesse were both awesome to work with! It’s obvious Jack knows his stuff and Jesse appeared to be a fast learner. The electricians also sent two great guys and everyone worked very well together. It was definitely the smoothest install that I have been a part of. Kris did an outstanding job with setting up the units and getting us trained. The system is very user friendly and we are quickly learning to navigate through everything.
We are still in the free trial period and the inmates are taking FULL advantage of the services. Once we get another week or so under our belts, I have another County that is wants to come take a look at your product. We had a murder trial here on a change of venue from Tama County a little over a month ago. I filled him in on what TKC has to offer and he seemed very interested. I believe they currently have Stellar as well.
Hope all is well with you and Rob, Jeff, and I are looking forward to seeing you at the Fall and/or Winter school. Thank you for your help. AND patience. AND understanding in getting this project off the ground. We are definitely looking forward to the next step of adding commissary!